Insights: Artificial Intelligence
AI that changes what the business does, not the length of its software bill.
Artificial Intelligence
Why Most AI Implementations in Small Business Fail
The tools are not the problem. The absence of a workflow strategy before the tools are selected is the problem.
Marland & Co.5 min read
Artificial IntelligenceBuild or Buy: The AI Decision Most Owners Get Backward
A custom AI system sounds like the serious choice and the off-the-shelf tool sounds like the shortcut. For most companies your size, the reverse is true.
Marland & Co.6 min read
Artificial IntelligenceWho Is Liable When the AI Is Wrong
The courts have started answering a question most owners have not asked yet: when your AI tells a customer something false, the mistake is yours, not the vendor's.
Marland & Co.6 min read
Artificial IntelligenceThe AI Your Team Is Already Using
Most owners think their AI decision is still ahead of them. In practice their staff made it months ago, one browser tab at a time, and nobody wrote it down.
Marland & Co.6 min read
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